Privacy Policy

At The Ferm, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information when you visit our website or interact with us.

1. Who We Are

The Ferm is a vegan, zero-waste fermentary based in London, UK. We are registered as The Ferm Ltd. (Company No: 13785660) and operate this website.

2. What Information We Collect

We may collect and process the following types of personal information:

Contact details (name, email address) are required when you sign up for our newsletter or get in touch via our contact form.

Order and delivery information if you purchase products via our online store or stockist portal.
Technical data (e.g. IP address, browser type) via cookies for website performance and analytics.

We do not knowingly collect data from children under 16.

3. How We Use Your Information

We use your information to:

Process orders and deliver products
Respond to customer service queries
Send newsletters and updates (only if you've opted in)
Improve our website and user experience

4. Sharing Your Information

We only share your information when necessary, such as:

With trusted third-party service providers (e.g. delivery partners, payment processors)
If required by law or regulatory bodies

We never sell your data.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications at any time

Please contact us at info@theferm.co.uk if you wish to exercise your rights.

6. Cookies

Our site uses cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Your data is stored securely on password-protected systems and trusted platforms.